Depending on your specific situation, you can find below an overview of the personal data which will be processed, the legal ground(s) and purpose(s) of the processing, if they will be transferred, and the applicable retention periods:
- Consumer questions, complaints and comments
We offer our consumers the possibility to submit any questions , complaints or comments with regard to Kiddylicious’s products via our website. The following data is collected, stored and processed:
- First name
- Last name
- Email address
- IP address.
The processing of the data is exclusively for processing your question, complaint or comment. Your data will be stored for as long as needed to treat your request, and will be deleted within 13 months afterwards. In exceptional circumstances, and only for complaints, the data may be archived for 5 years. Your data may be disclosed to another affiliate of Kiddylicious for the purpose of further investigation of your question or complaint. You can find our affiliates on our corporate website (www.lotusbakeries.com). For transfer to our affiliates outside the EEA we provide appropriate safeguards. This processing is based on our legitimate interest to improve our services.
You can subscribe to our newsletter to receive commercial communications about promotional offers, discounts and competitions. Provided you have given us free, explicit and informed consent to do so, we collect, store and process your name and e-mail address. You can withdraw or change your consent at any time by sending an e-mail to: firstname.lastname@example.org in which case we will delete your personal data within 2 weeks.
We rely on the services of Mailchimp to send our newsletters. Your data will be transferred to them only for the purpose of sending such newsletters.
- Promotional activities
You may find a link to a temporary promotional offer or competition on our website. For the processing of personal data in such promotions, we have separate terms and conditions that you must accept if you want to participate in these promotions or competitions.
- Commercial relationship management
Within the framework of our commercial activities, and more specifically related to the management of our (potential and actual) clients and (potential and actual) suppliers, it is possible that we receive or collect personal data.
The processing of the data is exclusively for managing our business relationships and is therefore based on our legitimate interest. We will always take your privacy rights into account. Your data will be stored for 10 years after the end of our business relationship and will be subject to continuous monitoring.
Your data may be disclosed to another affiliate of Kiddylicious when this is useful in our B2B relationship. You can find our affiliates on our corporate website (www.lotusbakeries.com). For transfer to our affiliates outside the EEA we provide appropriate safeguards.