frequently asked questions (FAQS)
We understand the concerns around the sourcing and use of palm oil, and are fully aware of the associated issues around deforestation and wild life, especially orangutans. We ensure our producers buy from reputable palm oil suppliers who are members of the Roundtable for the Production of Sustainable Palm Oil. We also use technical consultants who regularly visit and review all raw material sources to check we are receiving exactly what we have specified. The reason we use sustainable palm oil in our products is because this is the best oil to make fruit and vegetables crispy through a special vacuum frying process; we have tried numerous oils and found palm oil to give the best quality.  We use a non-hydrogenated source of palm oil that is free of detrimental trans-fatty acids. Palm oil is also cholesterol free, has good digestibility properties and contains a high level of natural antioxidants (such as vitamin E).
We take your child’s safety very seriously and want you to be confident that the snacks you give your children are suitable and safe. The most up to date allergen information on all of our products is available here . This information is regularly verified, and updated when necessary and includes information about the product ingredients and the environments in which they are made and packed. If you have any further queries, please contact us.
There’s a lot of confusion around this subject, but these are the facts…
All British and European manufacturers of food and drink for children under the age of 3 years old must comply with very strict legislation controlled by the EU. The number of additives and permitted ingredients that can be used is tightly controlled and applies equally whether the food is non-organic or organic. The most recent EU legislation specifies that all baby food (organic and non-organic) must contain less than 10 parts per billion of food pesticide residue. This is so infinitesimally small it is to all intents and purposes absent. Therefore to comply with the law, our food, whilst it’s not labelled organic, has almost non-existent levels of pesticide residue.
At Kiddylicious we are proud of our range, we take the finest ingredients and create delicious snacks for little ones. Wherever possible, our snacks only contain the sugar that is naturally present in the fruits and vegetables which they are made from. Our Kiddylicious Tiddlers, Melts and Wriggles, for example, do not contain any added sugar. In some cases it may be necessary for us to add a small amount of sugar to ensure products have the correct texture. For example, the small amount of sugar in our Wafers gives them the ‘melt in the mouth’ texture – ideal for weaning children. In the products where we need to add sugar we keep the quantity to the absolute minimum where possible, and we choose to use sugar instead of sweeteners as our customers tell us they prefer food that does not include artificial additives. All of our products are sold in portion controlled packs and adhere to very strict baby regulations. We do recommend that little ones eat a varied and balanced diet that doesn't just focus on sugar content but on offering a wide range of healthy, tasty foods.
When we say that one packet of our product is “one portion” you can be assured that at least one child’s sized portion of fruit or vegetables have been used to make the contents of the bag. As an example, a 12g bag of Kiddylicious Strawberry Fruit Wriggles is made using 87g of fresh fruit. We take out the water to decrease the volume and increase the flavour and create a delicious soft snack.  If you’re unsure about snack portion quantities there’s a very easy way to measure this; a portion is simply as much as your child can easily hold in their hand.
You may have heard in the news that arsenic is present in rice based products. Arsenic is a naturally occurring element which is found in the soil, water and air. This means that plants absorb the arsenic along with other elements when they grow. Rice is more susceptible to absorbing the arsenic from the soil than other grains and cereals due to the way it’s grown. As of the 1st January 2016, a new regulation was introduced which set the maximum limit of inorganic arsenic in any rice destined for use in food for children under three years old as 0.1mg/kg. This is lower than the limits in place for other foods. Food safety is of paramount importance to us at Kiddylicious. We always ensure that our products comply with any relevant regulations and we have had our Kiddylicious products which contain rice analysed at an external accredited laboratory to check the level of inorganic arsenic present. We can confirm that our products, have no detectable levels of arsenic. Please be assured that our products are perfectly safe for your little ones to enjoy.
Every baby is an individual and grows and develops at its own rate. Recent reviews of the scientific evidence by the European Food Safety Authority (EFSA) and the European Society for Paediatric Gastroenterology, Hepatology and Nutrition (ESPGHAN) suggest that it may be more appropriate that babies are weaned according to individual needs (but not before 17 weeks of age and weaning should have commenced by 6 months of age). We are aware the world Health Organisation & UK department of health recommends exclusive breastfeeding until 6 months of age, followed by the introduction of complementary foods We recommend that any queries on weaning a baby should be directed to a health professional.
Our delicious meals are slow cooked in a pressure cooker to naturally preserve all those delicious flavours, and make them safe to eat either hot or cold. We then prepare our dishes carefully and gently steam them in the pouch until everything's cooked to perfection and are safe for tiny tummies.
Our pouches are made from layers of see through plastic which are specially designed to keep the food fresh, whilst being able to see exactly what is in it. The type of plastic is safe to be used for food and is also BPA free. As the weight of a pouch is less than regular cans or bottles, the energy required to produce each pouch is less than the energy required for other types of packaging.All the cardboard packaging used for our boxes is 100% recyclable and is made from materials sourced from sustainable forests.
To heat one of our Little Bistro pouches, simply remove the sleeve, cut off the top and gently heat in the microwave. Alternatively, you can stand the pouch in a jug of hot water. Always test the temperature before serving to your little one. To heat one of our Little Bistro trays remove the sleeve, pierce the film a couple of times and gently warm in the microwave. Always test the temperature before serving to your little one.
Our Little Bistro meals are best enjoyed fresh, so we wouldn’t recommend freezing our pouches or trays, as this could affect the texture of the vegetables (due to the high proportion of vegetables in each pouch).
For more information on where you can purchase our full snacks and meals range check out our Where to Buy page.
Kiddylicious is currently available to buy in 26 countries and growing. This includes Ireland, Norway, Netherlands, Australia, China, Hungary and many more!
If you purchased your order through Amazon, you can track your transaction in the “Your Account” section after you login with your Amazon credentials.  On the “Your Account” page, you can see a list of past orders made using Amazon Payments. You can also specify date ranges and transaction type filters to view the transactions you are interested in. You can click on any transaction through the list view to view the details of that transaction, such as the date when you placed the order and the actual amount that you have been charged or refunded. Unfortunately the Kiddylicious customer service team won’t have access to the details of orders placed through Amazon, so queries will need to be raised directly with Amazon.
You can get in contact with our customer service team via our contact us page.
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